Our cover provides financial and rehabilitation support if an employee is unable to work because of a long-term illness or injury. We’ll pay you a percentage of their salary when they’re off sick, and we’ll help them return to work when they’re better.
Our step-by-step guide to making a Group Income Protection claim.
Make sure you have the following documents to hand and send them to us with your completed claim form:
Download, complete and return the claim form. Please send this to us with any medical information eight weeks before the end of your policy’s deferred period.
We’ll assess the claim as soon as we’ve received the employer and employee sections of the form. Although we’ve included both sections in the same document, your employee should send their section and supporting medical information separately.
You can send your claim form by email or post:
IP Claims Management Services
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
Once we receive your claim, we’ll review it and keep you updated on our progress. We’ll get in touch if we need anything else.
We’ll aim to give you a decision as soon as possible. If we approve your claim, we’ll pay you so that you can make a payment to your employee through your normal payroll system.
If we don’t approve the claim, we’ll tell you why and let you know how to appeal. If we believe rehabilitation is appropriate, our rehabilitation team will draft a return to work plan to help support your employee back into the workplace.
Monday – Friday 9am to 5pm
You can send us the form by email or post to: ipclaims@canadalife.co.uk IP Claims Management Services
Canada Life Limited
Canada Life Place
Potters Bar
Hertfordshire
EN6 5BA
You should make your claim eight weeks before the end of the deferred period. You’ll find your deferred period on your policy documents. Give us a call if you’re unsure.
We’ll make a payment to you, the employer, so that you can pay your employee though your normal payroll system.
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Canada Life Limited, registered in England and Wales no. 973271. Registered office: Canada Life Place, Potters Bar, Hertfordshire EN6 5BA. Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Canada Life International Limited, registered in the Isle of Man no. 033178C. Registered office: Canada Life House, Isle of Man Business Park, Douglas, Isle of Man IM2 2QJ. Canada Life International Limited is an Isle of Man registered company authorised and regulated by the Isle of Man Financial Services Authority.
CLI Institutional Limited, registered in the Isle of Man no. 108017C. Registered office: Canada Life House, Isle of Man Business Park, Douglas, Isle of Man IM2 2QJ. CLI Institutional Limited is an Isle of Man registered company authorised and regulated by the Isle of Man Financial Services Authority.
Canada Life International Assurance (Ireland) DAC, registered in Ireland no. 440141. Registered office: Irish Life Centre, Lower Abbey Street, Dublin 1, Ireland Canada Life International Assurance (Ireland) DAC is authorised and regulated by the Central Bank of Ireland. Category A Insurance Permit holder with the Jersey Financial Services Commission.
Canada Life Asset Management is the brand for investment management activities undertaken by Canada Life Asset Management Limited, Canada Life Limited and Canada Life European Real Estate Limited. Canada Life Asset Management Limited (registration no. 3846821), Canada Life Limited (registration no. 973271) and Canada Life European Real Estate Limited (registration no. 3846823) are all registered in England and Wales and the registered office for all three entities is Canada Life Place, Potters Bar, Hertfordshire EN6 5BA. Canada Life Asset Management Limited is authorised and regulated by the Financial Conduct Authority. Canada Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Canada Life Platform Limited, registered in England and Wales no. 8395855. Registered office: Canada Life Place, Potters Bar, Hertfordshire EN6 5BA. Canada Life Platform Limited is authorised and regulated by the Financial Conduct Authority.
Stonehaven UK Limited, registered in England and Wales no. 05487702. Registered office: Canada Life Place, Potters Bar, Hertfordshire EN6 5BA. Stonehaven UK Limited is authorised and regulated by the Financial Conduct Authority.
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